Privacy Policy
This policy explains how we collect and use information when you contact AC Service Qatar.
1) Information we collect
When you contact us by WhatsApp, phone, or email, we may receive:
- Your name, phone number, and contact details
- Your area / location details (to reach your place)
- Service request details (AC type, issue description, photos/videos you share)
2) How we use your information
We use your information only for service-related purposes, such as:
- Responding to your request and scheduling service
- Providing support and updates
- Improving our service experience and communication
3) WhatsApp and phone calls
When you message us on WhatsApp or call, your communication is handled through those platforms. Their own privacy policies may apply.
4) Sharing your information
We do not sell your personal information. We may share limited information only when needed to complete your service request (for example, confirming location details for service scheduling).
5) Data retention
We keep service-related messages and contact details only as long as required for customer support, record keeping, and future service follow-ups.
6) Security
We take reasonable steps to protect your information. However, no method of transmission over the internet is 100% secure.
7) Your choices
You can request updates or deletion of your contact details by emailing: helpme@ac-qatar.com
8) Updates to this policy
We may update this Privacy Policy anytime. Any updates will be posted on this page.
9) Contact
If you have questions about this policy, contact us:
- Email: helpme@ac-qatar.com
- Call: +974 5009 5204
- WhatsApp: +974 7201 1202